Prevent Card Fraud
One of the easiest ways for thieves to steal your credit card information is when you give it to them directly. That’s right, sometimes we are giving away our information without even knowing! You can prevent this from happening by being vigilant.
- Check the website you are on before you submit any personal or card information. Do you recognize the company? Is the website secure (check the URL box to see if there is a warning sign)?
Look for a secure connection. However, even if it is secure, make sure you recognize the company.
| Do not download anything or enter information on sites with a "not secure" warning.
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- Most companies will never call you to ask for a verification code. You should only enter or provide the security code on trustworthy sites.
- If you received a fraud or scam notice, do not click on any links or call the phone number provided in the message. Go to the company’s legitimate website or check the back of your card to find their official contact information.
What to do if you suspect fraud
If you suspect your Hickam FCU card was compromised and there is fraudulent activity, please do the following:
- On the Hickam FCU Card Control app, lock your card. There is a lock icon on the card details screen. Tap on it to lock your card and prevent further fraudulent activities from happening. If you do not have this app, we highly recommend you download it from your app store.
- Call our Card Contact Center:
- For debit cards: 888.365.8885
- For credit cards: 888.999.2896
- To reach Hickam FCU directly, please call us during business hours at 808.423.1391 or toll-free at 1.800.432.4328
